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RHEIA, LLC PRIVACY POLICY

Dated: June 18, 2020

Rheia, LLC (“RHEIA” or the “Company” or “We”) is committed to protecting the privacy of our Website’s users and visitors. This privacy policy describes the type of information we may collect from you when you use or visit our Website and our practices for collecting, using, maintaining, protecting, and disclosing that information. Various features of the Website may be limited to certain registered users (each, a “registered users”). For purposes of this privacy policy, the use of “you” may refer to you as visitor or as a registered user.

1. Information Collected.  

If you register to use our services or certain features of our Website, you may need to provide certain personal and demographic information, which may include your name, email address, business name, business address, telephone number, and other information, all of which we will collect. You may also submit information to RHEIA via a contact or question form, the content of which we collect.

Each time you access our Website we may collect information about you and your visit, including the pages you view, the links you click and other actions taken in connection with our Website and services. We may also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times, and referring website addresses.

This privacy policy does not apply to information we collect offline or through any other means, including on any other website operated by any third party, including through any application or content (including advertising) that may link to or be accessible from the our Website.

2. Use of Information.

We use the information that we collect about you or you provide to us, including personal information:

  • To present our Website and its contents to you.
  • To provide you with information you may request from us.
  • To process and respond to inquiries and emails, and provide technical support.
  • To provide you with notices about your account or use of our Website.
  • To notify you about changes to our Website or any products or services we offer or provide through it.
  • To allow you to participate in interactive features on our Website.
  • In any other way we may describe when you provide any information.
  • For any other purpose with your consent.

We may use your email address to send updates, newsletters, and other emails relating to RHEIA’s Website, products and services. We may also use information collected through our Website for research regarding the effectiveness of the Website and the marketing, advertising, and sales efforts of RHEIA. RHEIA will not sell, rent, or trade your personal information to third parties without your express permission. We may provide information that does not personally identify you to third parties, such as information concerning your access and use of our Website, or information that is made anonymous and aggregated with that of other users.

3. Disclosure of Your Information.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our affiliate entities.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of RHEIA’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by RHEIA about our Website users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • To government and regulatory agencies as required by law or regulation.
  • For any other purpose disclosed by us when you provide any information.
  • With your consent.

    We may also disclose your personal information:
  • To comply with any court order, law, or legal process, including responding to any government or regulatory request, as well as any applicable government and regulatory agency reporting requirements.
  • To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of RHEIA, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

4. Unsolicited Email.

We may send you promotional emails regarding our products and services. If at any time you want to opt-out of receiving promotional emails regarding our products and services,  (do we have to give 2 options or can we just limit to the unsubscribe?) or click the “Unsubscribe” link in any email received from us. When contacting us, please provide your email address so we handle your request correctly. Regardless of your decision to opt-out of future email communications, we may still contact you to respond to an inquiry regarding transactions and for transactional purposes related to your account. We do not sell, lease, or rent our email lists to third parties.

5. Use of Cookies and Web Beacons.

Our Website may use “cookies” to enable you to sign in to our services and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a web server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. Your browser allows you to reject cookies and software is available from third parties which will allow you to visit our Website without providing this information. You may access RHEIA’s Website even if you are blocking cookies, but please note that blocking cookies while visiting our Website may result in certain parts of the Website not operating correctly, and it may affect RHEIA’s ability to offer you personalized services.

Our Website may also use web beacons to monitor the activity of visitors on our Website, including how you interact with the content on our Website.

6. How We Respond to Do Not Track Signals.   

We honor do not track signals and do not track, plant cookies or use advertising when a Do Not Track (DNT) browser mechanism is in place.

7. Third Party Behavioral Tracking.

We do not allow third party behavioral tracking.

8. Security.

We employ appropriate measures to protect your personal information and require employees who have access to this information to follow standards of security and confidentiality required by or consistent with industry practice. We maintain physical, electronic, and procedural safeguards to ensure the integrity of your personal information.

9. Links

The Website may contain links to other sites for your convenience and information, including links to our partner networks, advertisers and affiliates.  We make every effort to ensure that all links are relevant and only to reputable sites.  RHEIA does not control those sites or their privacy practices, which may differ from our policies.  We do not endorse or make any representations about third-party websites.  The personal data you choose to provide to or that is collected by these third parties is not covered by this privacy policy.  We encourage you to review the privacy policy of any person, company or entity before submitting your personal information.  

10. Access and Update Your Information

RHEIA strives to ensure that your personal information is accurately recorded and stored.  To protect your privacy, security and to avoid inaccuracies, we are happy to provide you with access to information we retain personal to yourself only. 

To request details of your personal data held by RHEIA or if you would like to update, correct or remove your information, please write to the following address:

Privacy Officer

RHEIA, LLC

4636 S. 35th Street

Phoenix, AZ 85040

Phone: 602-857-8237

Fax: N/A

Email: it@rheiacomfort.com

Please provide your name, address and telephone number.  Also provide brief details of the information required or changes to be made to our records as this will help us to accurately deliver your data requirements.  For your protection, we will take reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you. 

11. Your California Privacy Rights.

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. Visit here to learn more about your California privacy rights.

12. Changes to Our Privacy Policy.

It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

13. Acceptance of this Policy.

By using this site, you agree to this privacy policy. We reserve the right to change this privacy policy at any time. Changes to this privacy policy become effective upon being posted to RHEIA’s Website. By continuing to use RHEIA’s Website following those changes, you will be deemed to have agreed to them. If you do not agree with the terms of this privacy policy—as it stands now or as it may be amended from time to time—do not continue to use this Website. If you choose not to provide certain personally identifying information in registering with or accessing our Website, certain online services may not be available to you.

14. Questions or Concerns.

If you have questions about this privacy policy, or you want to report a known or suspected privacy or security breach or to submit privacy- or security-related questions or complaints, please contact us by:

Phone: Use the same info as the Privacy offer above

E-mail: it@rheiacomfort.com

Regular mail:  

RHEIA, LLC

4636 S. 35th Street

Phoenix, AZ 85040